Data Protection

karya kiya
Privacy Policy

Your personal data belongs to you. karya kiya collects only what it needs to run your account, process your payments, and keep the platform secure. This page explains exactly what we collect, why we collect it, and how we protect it.

Last updated: January 2025
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Privacy Built Into Every Part of karya kiya

These cards give you a quick picture of how karya kiya handles your data. The full details are in the policy document below — we encourage you to read it.

End-to-End Encryption

Every piece of data you send to karya kiya — from your login credentials to your payment details — is encrypted using 256-bit SSL. Your information is unreadable to anyone intercepting it in transit. We apply the same encryption standard to data stored on our servers.

Minimal Data Collection

karya kiya only collects the data it genuinely needs. We ask for your name, contact details, date of birth, and payment information during registration and verification. We don't collect data we have no use for, and we don't hold onto data longer than necessary.

No Data Selling

karya kiya does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process transactions, and improve the karya kiya platform. Full stop.

Controlled Internal Access

Access to player data within karya kiya is restricted on a strict need-to-know basis. Only staff members who require access to perform their job — such as support agents handling your query — can view your account information. All access is logged and audited.

Your Data, Your Control

karya kiya gives you meaningful control over your personal data. You can request a copy of the data we hold on you, ask us to correct inaccurate information, or request deletion of your account and associated data. Contact support to exercise any of these rights.

Breach Response Protocol

In the unlikely event of a data security incident, karya kiya has a documented response protocol. Affected players are notified promptly, the breach is contained, and a full investigation is conducted. We take security incidents seriously and act fast when they occur.

01

Introduction

karya kiya ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how karya kiya collects, uses, stores, and protects your personal information when you visit our website, use our mobile app, or interact with our services in any way.

By registering an account on karya kiya or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside the karya kiya Terms and Conditions and Responsible Gaming Policy.

Our Commitment: karya kiya will never sell your personal data to third parties. We collect only what we need, we protect it with industry-standard security, and we give you clear control over your own information.

If you have any questions about how karya kiya handles your data, you can reach our privacy team at any time via the contact details at the bottom of this page.

02

Data We Collect

karya kiya collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of both categories.

Information you provide directly:

  • Full name and date of birth (required for account registration and age verification).
  • Email address and phone number (used for account communication and two-factor authentication).
  • Residential address (required for identity verification).
  • Government-issued ID documents such as a National ID card or passport (required for KYC verification before your first withdrawal).
  • Payment information including bKash number, Nagad number, or bank account details (used to process deposits and withdrawals).
  • Any information you provide when contacting karya kiya support.

Information collected automatically:

  • IP address and approximate geographic location.
  • Device type, operating system, and browser version.
  • Pages visited, time spent on the platform, and features used.
  • Betting and gaming activity including bets placed, games played, and transaction history.
  • Cookie and session data (see the Cookies section below).
Data Type Purpose Required?
Name & Date of Birth Account registration, age verification Yes
Email & Phone Account communication, 2FA Yes
ID Documents KYC verification before withdrawal For withdrawals
Payment Details Deposits and withdrawals Yes
Device & IP Data Security, fraud prevention Automatic
Betting Activity Account management, responsible gaming Automatic
03

How We Use Your Data

karya kiya uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your explicit consent.

  • Account management: To create and maintain your karya kiya account, verify your identity, and manage your preferences.
  • Transaction processing: To process deposits, withdrawals, and any other financial transactions on the platform.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the karya kiya support team.
  • Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
  • Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
  • Platform improvement: To analyse how players use karya kiya and improve the platform's features, performance, and user experience.
  • Responsible gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.
  • Marketing communications: To send you promotional offers and updates about karya kiya — only if you have opted in to receive them. You can opt out at any time.

Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from karya kiya, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team directly.

04

Cookies

karya kiya uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help karya kiya remember your preferences, keep you logged in, and understand how you use the platform.

karya kiya uses the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on karya kiya.
  • Analytics cookies: Help karya kiya understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
  • Marketing cookies: Used to deliver relevant promotional content. These are only active if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the karya kiya platform. For more information on managing cookies, refer to your browser's help documentation.

05

Data Sharing

karya kiya does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with this Privacy Policy.

  • Payment processors: karya kiya shares the minimum necessary payment information with bKash, Nagad, Rocket, and other payment providers to process your transactions. These providers have their own privacy policies governing how they handle your data.
  • Identity verification providers: When you complete KYC verification, your ID documents may be processed by a third-party verification service. This service is bound by strict data protection obligations.
  • Legal and regulatory authorities: karya kiya may be required to share data with law enforcement agencies, regulatory bodies, or courts if required by law or to prevent fraud and financial crime.
  • Technology service providers: karya kiya uses third-party providers for hosting, analytics, and customer support tools. These providers access only the data necessary to perform their services and are prohibited from using it for any other purpose.

No Commercial Data Sharing: karya kiya will never share your personal data with advertisers, data brokers, or any other commercial third party for marketing or profiling purposes. Your data is not a product.

06

Data Retention

karya kiya retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods depend on the type of data and the purpose for which it was collected.

  • Account data: Retained for the duration of your account and for up to five years after account closure, in line with anti-money laundering regulations.
  • Transaction records: Retained for a minimum of five years to comply with financial record-keeping requirements.
  • Identity verification documents: Retained for the period required by applicable law, typically five years from the date of verification.
  • Support communications: Retained for up to three years to allow us to reference previous interactions when handling future queries.
  • Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to individual players.

When data is no longer required, karya kiya deletes or anonymises it securely. If you request account deletion, we will process your request and confirm when your data has been removed, subject to any legal retention obligations that apply.

07

Your Rights

karya kiya respects your rights over your personal data. You can exercise any of the following rights by contacting our support team. We will respond to all requests within 30 days.

Right to Access

Request a copy of all personal data karya kiya holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data on your account.

Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to the processing of your data for marketing or profiling purposes.

Right to Restriction

Ask karya kiya to restrict processing of your data in certain circumstances.

How to Exercise Your Rights: Contact the karya kiya support team via live chat or email at [email protected]. Please include your registered email address and a description of your request. We may need to verify your identity before processing the request.

08

Security

karya kiya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.

  • All data transmitted between your device and karya kiya is encrypted using 256-bit SSL/TLS encryption.
  • Sensitive data stored on our servers is encrypted at rest using industry-standard algorithms.
  • Access to player data within karya kiya is restricted to authorised personnel only, with all access logged and audited.
  • karya kiya conducts regular security assessments and penetration testing to identify and address vulnerabilities.
  • Two-factor authentication is available for all karya kiya accounts and is strongly recommended.
  • Our systems are monitored 24 hours a day, seven days a week for suspicious activity.

While karya kiya takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login details with anyone.

Security Tip: Enable two-factor authentication on your karya kiya account for an extra layer of protection. You can do this in your account security settings. It takes less than two minutes to set up.

09

Children's Privacy

karya kiya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use karya kiya or provide any personal information to us.

If karya kiya becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on karya kiya, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10

Changes to This Policy

karya kiya may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your data, karya kiya will notify registered players by email or via an in-platform notification before the changes take effect. Your continued use of the karya kiya platform after any update constitutes acceptance of the revised Privacy Policy.

Stay Informed: We recommend reviewing this page periodically. The "last updated" date at the top of this policy always reflects when it was most recently revised.

11

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way karya kiya handles your personal data, please get in touch with us. Our team is available around the clock.

  • Email: [email protected]
  • Live Chat: Available directly within your karya kiya account dashboard, 24/7.
  • FAQ: Visit the FAQ page for answers to common questions about your account and data.

For questions specifically about responsible gaming tools and self-exclusion, please visit the Responsible Gaming page.

Play With Confidence on karya kiya

Your data is safe, your payments are secure, and your privacy is protected. Register today and experience Bangladesh's most trusted online betting platform.

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